End User License Agreement

This End User License Agreement (the “Agreement”) is between Claused, an independent software vendor established in Georgia (the “Vendor”), and the customer identified in the applicable marketplace order (the “Customer”, “you”). It governs every application published by the Vendor on platform marketplaces, including the Atlassian Marketplace (each an “App”). By installing, purchasing, or using an App you accept this Agreement on behalf of the organization whose platform instance the App is installed into, and you represent that you are authorized to do so.

1. Relationship to the marketplace

Apps are ordered, billed, renewed, and cancelled through the marketplace under the marketplace operator’s own terms (for Atlassian apps, the Atlassian Marketplace Terms of Use). The marketplace operator is not a party to this Agreement, and this Agreement does not modify your separate agreement with the platform operator for the underlying platform.

2. License

Subject to this Agreement and payment of applicable fees, the Vendor grants you a non-exclusive, non-transferable, non-sublicensable license to install and use the App, during the subscription term stated in your order, for your internal business purposes, within the platform instance (and user tier, where applicable) covered by the order. Free tiers and evaluation periods are licensed on the same terms, limited to the scope the marketplace listing describes.

3. Restrictions

Except to the extent a restriction is unenforceable under applicable law, you shall not: (a) copy, modify, or create derivative works of the App; (b) reverse engineer, decompile, or otherwise attempt to derive its source code, except where such right cannot be excluded; (c) resell, rent, or provide the App to third parties as a service; (d) circumvent usage, tier, or licensing limits; or (e) use the App to build a competing product by systematically reproducing its functionality.

4. Customer data

The App processes Customer data solely to provide its documented functionality. The Vendor’s approach is data minimization: the App reads only what its features require and, where the platform architecture makes it possible, Customer data does not leave the platform at all. The specifics for each App — scopes, storage location, and what is retained — are stated in that App’s security documentation on claused.io, which is incorporated into this Agreement by reference, together with the Privacy Policy. You remain responsible for the configuration of your own platform instance, including who in your organization can view dashboards or artifacts the App renders.

5. Updates and changes

The Vendor may update the App to add, change, or remove functionality. Material user-visible changes are recorded in the App’s public changelog on claused.io. Updates are delivered through the platform’s standard mechanisms and may occur automatically. If an update materially reduces the App’s core documented functionality during a paid term, your remedy is termination under Section 9 and a pro-rata refund of prepaid fees for the unused period, requested through the marketplace’s refund process.

6. Pre-release features

Features or Apps marked as beta, preview, in development, or similar are provided for evaluation, may change or be withdrawn without notice, may contain defects, and are excluded from any service commitments. They are provided “as is” to the maximum extent permitted by law.

7. Support

Support is provided asynchronously in English through the channels listed on the App’s marketplace page and claused.io, with commercially reasonable response times. Support does not include custom development, on-premises assistance, or guarantees of specific resolution times unless separately agreed in writing.

8. Intellectual property; feedback

The App, including all software, designs, and documentation, remains the exclusive property of the Vendor and its licensors. No rights are granted except those expressly stated. If you submit feedback, feature requests, or suggestions (including through the forms on claused.io), you grant the Vendor a perpetual, irrevocable, royalty-free license to use them without restriction or obligation; the Vendor will not identify you publicly as their source without consent.

9. Term and termination

This Agreement runs for the subscription term and renews with it. It terminates automatically when the subscription lapses or the App is uninstalled, and the Vendor may terminate it upon material breach of Sections 2–3 that remains uncured 30 days after notice. Upon termination the license ends and App data is removed under the platform’s data lifecycle. Sections 8, 10, 11, and 12 survive termination.

10. Warranty disclaimer

Except as expressly stated in this Agreement, the App is provided “as is” and “as available”. The Vendor disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and does not warrant that the App will be uninterrupted or error-free. Reporting outputs of an App depend on the quality and freshness of the data in your platform instance; the App’s documentation describes how freshness and data quality are surfaced.

11. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, or data; and (b) the Vendor’s total aggregate liability under this Agreement shall not exceed the fees actually paid by you for the App in the twelve (12) months preceding the event giving rise to the claim, or fifty (50) US dollars if the App was used free of charge. Nothing in this Agreement limits liability for willful misconduct or any liability that cannot be limited under applicable law.

12. General

This Agreement is the entire agreement between the parties regarding the App and supersedes prior discussions. You may not assign it without the Vendor’s consent, except to a successor in a merger or acquisition. If a provision is held unenforceable, the remainder stays in effect; failure to enforce a provision is not a waiver. The Vendor may update this Agreement prospectively; the current version is published at claused.io/legal/eula with its revision date, and material changes are noted in the site changelog. This Agreement is governed by the laws of Georgia, and disputes shall be resolved by the competent courts of Georgia, unless mandatory law of the Customer’s jurisdiction provides otherwise.